6 Month Half Price Offer Update

What has happened?

Due to an issue with the sign-up process, a small number of customers have not had a discount applied – we are very sorry for the inconvenience caused and have now activated the discount for the affected customers in full and credited their accounts with a goodwill gesture.

What are you doing about it?

We have taken corrective measures on the customer accounts by giving them a 6 months’ half price add-on as promised and, for eligible customers, a goodwill credit equal to a further half a month’s line rental based on their bill cycle. So customers will receive the benefit that they originally signed up to.

What do customers have to do?

Nothing – you will be automatically credited. If customers have any questions, you should contact our customer services team on 333.