About cookies

Cookies are small computer files that remember what you enter when you visit a website. At three.co.uk we use cookies to keep track of what you have in your basket, and to remember you so that we can show relevant information when you return to our site. Please note that cookies can't harm your computer and we don't store personal information such as credit card details in cookies we create. However, we do use encrypted information gathered from cookies to help improve your experience of three.co.uk. For example, they help us to identify and customise the experience for you, or to determine the most relevant related products to show you when you're browsing.

To order products on three.co.uk you need to have cookies enabled on your web browser. Most web browsers have cookies enabled - please go to our managing cookies section if you need help turning them on. If you don't want to enable cookies, you'll still be able to browse the site and look at our products and services.

We use the following Cookies:

Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.

Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

How you can disable cookies varies from browser to browser. Aboutcookies.org has all the details you need. Please note that disabling cookies will affect the functionality of our site.

If cookies aren't enabled on your computer you’ll only be able to browse our products and services and you won't be able to add products to your basket or buy them. In some cases, you may also need to enable cookies if you’re trying to access the My3 login page and pay a bill.

To enable cookies:
First you’ll need to know the type and version of the web browser you use to access the Internet. Here’s how to find out:

PCs - click on 'Help' at the top of your browser window and select the 'About' option
Macs - with the browser window open, click on the Apple menu and select the 'About' option

Once you know the type of browser you’ve got you can check whether cookies are enabled by selecting your browser below and following the instructions:

How to check cookies are enabled (PC users).

Google Chrome.
Click on 'Tools' at the top of your browser window and select ‘Options’.
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button.
Now select 'Allow local data to be set'.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0.
Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab.
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser.
Settings above Medium will disable cookies.

Mozilla Firefox.
Click on 'Tools' at the top of your browser window and select ‘Options’.
Then select the Privacy icon.
Click on ‘Cookies’, then select 'allow sites to set cookies'.

Safari.
Click on the Cog icon at the top of your browser window and select the 'Preferences' option.
Click on 'Security', check the option that says 'Block third-party and advertising cookies'.
Click 'Save'.

How to check cookies are enabled (Mac users).

Microsoft Internet Explorer 5.0 on OSX.
Click on 'Explorer' at the top of your browser window and select 'Preferences' options.
Scroll down until you see 'Cookies' under Receiving Files.
Select the 'Never Ask' option.

Safari on OSX.
Click on 'Safari' at the top of your browser window and select the 'Preferences' option.
Click on 'Security' then 'Accept cookies'.
Select the 'Only from site you navigate to'.

Mozilla and Netscape on OSX.
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
Scroll down until you see cookies under 'Privacy & Security'.
Select 'Enable cookies for the originating web site only'.

Opera.
Click on 'Menu' at the top of your browser window and select 'Settings'.
Then select 'Preferences', select the 'Advanced' tab.
Then select 'Accept cookies' option.

All other browsers.
Please check your online help files.

Find out more about cookies PDF

Information about cookies
You can read more about cookies at:
http://www.allaboutcookies.org

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu