How to get a PAC or STAC code when leaving Three 

Leaving us and switching to another network is easy. You can send a text to switch (see below), you can do it in your My3 account or by giving us a call.

You can also learn more details about leaving and what to expect, including your rights to a refund or compensation. 
 
We'll let you know your outstanding balance including any outstanding charges.

We'll also send you a final bill once you've switched to a new provider, which acts as confirmation that you've left us.

If you’ve got a device plan on Three Your Way and you cancel your Airtime plan, you'll need to continue paying off your device until the outstanding balance is paid. 

You can settle your outstanding device balance at any time via bank transfer. For more info, see our Device plan FAQs.

Looking to switch and want to keep your number? That’s fine. By giving us a PAC code, we can transfer your number to Three and close your account with your existing provider at the same time.

And if you'd prefer to leave your old number behind, we can do that too. A STAC code gives us permission to switch your services to Three, give you a new number and close your account with your existing provider. 
 
Learn more about the leaving process and cancellation fees

If you’re not moving to a new network, you can leave Three without getting a PAC or STAC code. All you'll need to do is give us a call. 

You'll need to give us 30 days' notice, and at the end of it we'll cancel your number and stop billing you. 
 
But remember if you do this, you'll lose your number forever and we won’t be able to get it back.

To see your balance, text INFO and your date of birth (DDMMYY) to 85075 
e.g. 'INFO 071281'

If you’d prefer, you can also view any outstanding charges by logging into your My3 account, using the Three app, or by contacting us.

There's a few different ways you can request your PAC from us.

Contact us

You can get your PAC code directly by getting in touch.

We’ll guide you through the process, let you know all the key information, and answer any questions you might have.

My3

Alternatively, you can get your PAC by logging into My3.

1. Log into My3
2. In the support tab, click or tap the 3 dots
3. You’ll be given the option to get your PAC

We'll provide a PAC immediately along with important information. If you're leaving before your contract ends, you'll be able to view any early termination charges. 

Text message

If you’ve only one number with us you can get your PAC via text. If you’ve 2 or more numbers, you’ll need to contact us or request your PAC via My3.

To get your PAC, text PAC and your date of birth (DDMMYY) to 65075.

For example: PAC06031985

We’ll reply with your PAC and important information. If you’re leaving before your contract ends, the text will include any early termination charges. 

You’ll need a STAC code to close down your number with us. Text STAC and your date of birth (DDMMYY) to 75075 and we’ll send this to you. You can then give this to your new provider. 
 
For example: STAC 071281 
 
Please note that you won’t be able to upgrade online for 30 days once you’ve requested this code. If you don’t use your STAC code within 30 days, your contract with us will carry on as normal.

If you’d prefer, you can also get your STAC code and view outstanding charges by logging into your My3 account, using the Three app, or by contacting us.

You need to be logged in your My3 account to make any changes