Skip to Home Skip to Search Skip to Content Skip to Footer

Order by phone: 0800 033 8006

Pay As You Go support

All you need to know about Pay As you Go. To keep your Pay As you Go SIM active, use it at least once every 180 days. It's easy – make a call, send a text, use your data, or top up.

What can we help you with?

Getting started

Topping up

Other

Not found what you're are looking for? Search Customer Support for more help.

Setting up your SIM

Getting started is easy. Insert your SIM and switch your phone on, then make your way to My3 to set up your online account. And you can download the Three app to top up quickly and easily.

Powered up Pay As You Go

The Three app makes it easier than ever to manage and track your spend in real-time. Plus, it's quick and easy to buy a Data pack or top up.

Download the Three app on the App Store Get the Three app on Google Play

Did you get your SIM before 12 March 2020? Top up on our iOS or Android app.

Top up your SIM

The easiest way to top up is on the Three app. You can also top up via phone – Call 444 free from your Three phone, or 07782 333444 if you're using another phone. You can use a credit or debit card, a voucher, or get a Data Pack for even better value.

Or, you can buy a Data Pack or top up your credit online:

Data Packs give you more

Make your money go further. Choose your monthly data, and if that works for you, auto-renew to keep it going. There’s no contract, and you can Go Roam at no extra cost. Manage your data packs in My3 or the Three app.

Auto-renew

Auto-renew to get the same Data Pack automatically every month – like a subscription. Cancel anytime, or switch to a different one for ultimate flexibility.

Add-ons

Out of data? No problem. Get more for a month with a 3GB, 6GB or 10GB Data Add-on. Need a 1-day boost? Get a Daily Unlimited Data Add-on. Buy online, on My3 or call 444.

Get More Allowance

Further support

Search

Search Customer Support for more help.

Chat to us

Live chat is open

Mon-Fri, 08:00 - 20:00
Sat-Sun, 09:00 - 20:00

Call us

Lines are open

Mon-Fri, 08:00 - 20:00
Sat-Sun, 09:00 - 18:00

Why choose Three?

Based on analysis by Ookla® of Speedtest Intelligence® data for Q1-Q2 2023. Ookla trademarks used under license and reprinted with permission.

Visit speedtest.net/awards/fastest-5G to find out more. opens a new window

Keeping your number active

To keep your Pay As You Go number active, you must use it for at least one chargeable activity - like making use of existing top-up credit or Data Pack allowance, adding top-up credit, buying a new Data Pack, or making a telephone call, sending a text, or using the internet on Three’s mobile network - every 180 days.

A chargeable activity is using any Three service for which a charge is made, like buying a top-up, Data Pack or Data Boost, or making a telephone call, sending a text or photo message, or using data on Three’s mobile network (i.e. not Wi-Fi) using existing top-up credit or Data Pack/Data Boost inclusive allowance.

Yes, your Pay As Your Go number will be disconnected and not work again unless you use it at least once every 180 days to top up, buy a Data Pack/Data Boost or for a chargeable activity – like making a telephone call, sending a text or photo message, or accessing content using Three’s mobile network (i.e. not Wi-Fi) using existing top-up credit or Data Pack/Boost inclusive allowance.

Unfortunately, you cannot reactivate your Pay As You Go number once it's been disconnected. You will need to order a new Pay As You Go SIM online, by requesting one via Live Chat or visiting your local Three store. You'll get a text with your new number once you’ve put your new Three SIM in your phone.