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Over 10,000 phones donated. 
And we're not stopping there.

How it works

Remove your data

For security, remove PINs, passwords, iCloud/Google/Manufacturer accounts and personal data. Here's how. We'll check this, too.

Visit us in-store

Head down to your nearest Three Store to pick up a prepaid pack to send us your old phone.

Pack your phone

Put your old phone in the prepaid pack and post it back to us from any post box - no need to send cables or chargers.

How you’ll make a difference

Your old phone could be donated to a young person who doesn’t have internet access, someone trying to enter employment, or a vulnerable person needing support. Below are the 3 charities we’re working with to get people Reconnected.

LetsLocalise

A ground-breaking way for schools to seek community and business support using technology. We're supporting disadvantaged students from their network of 500 schools, which reaches over 200,000 students nationally.

Business in the Community

Working together to build a fairer society and a more sustainable future. We're supporting Business in the Community's national programme, which helps people enter employment .

Good Things Foundation

A leading digital inclusion charity working to fix the digital divide - for good. Good Things Foundation's vision is a world where everyone is digitally able, equal and safe, so they can be healthier, happier and better off.

Genuine Solutions - our recycling partner

Genuine Solutions  are multi-award-winning experts in the recovery and distribution of mobile technology. They reduce the environmental impact of wasteful mobile technology by providing ethical and sustainable choices. We're working with Genuine Solutions to process all phones donated through Reconnected.

Our success stories

For many of us, having a smartphone is something we take for granted. But 6% of UK households don’t have that luxury*. We’ve positively impacted people’s lives right across the UK, providing them access to a smartphone and 6 months Unlimited data, calls, and texts on Three.

"I've had four interviews since having this phone and now I'm on a course to improve myself in job search and interview technique.”

"This was great. The phone has helped me access better financial inclusion services, and given me extra money to put towards my family.”

"Using mobile internet, especially accessing emails, is the best thing. I didn't have this available to me before the phone was donated to me.”

Frequently asked questions

Your SIM card contains personal information, so make sure you’ve removed it from your phone or tablet before sending it to us. We won’t be able to return your SIM, so if you leave it in your device, we’ll have to destroy it safely and securely. 

Apple devices with iOS7 or later: Your device will be locked to your iCloud account and this needs to be removed before sending it to us. You can find instructions on how to remove the lock here. Then sign out of iTunes & App Store, and remove all other data by going to General > Transfer or Reset. You must also disable the ‘Find My’ function, which you can find in Settings > Tap your name > Find My [Device], and tap to turn off. 

Android devices: Please remove all associated Google ID and manufacturer (e.g. Samsung) accounts. You must also disable the ‘Find My’ function, which you can find in Settings > Security > Find My Device, and tap the switch to turn off. 

If you need any further help with removing your data from your device, visit our Device support page.