Rules around deposits

The following rules must be met before a deposit will be refunded to a customer:

• The deposit must have been held for the minimum duration of 6 months for any Three contract.
• You must have paid your last consecutive six bills on time.
• Your account must not be in collections or have an overdue balance.
• Your account must not be under investigation by fraud and security, have a gone away flag or be suspended for any reason.
• The deposit can’t be used to pay for service charges.
• The deposit cannot be used to make device plan repayments.

Deposit refunds are automatic once all rules are met, they are always issued by Direct Bank Credit within 3-5 working days.

 If after 24 months the refund rules have not been met, we will credit the deposit back to your account to reduce or clear any outstanding balance.