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Health and capacity

Support for health and capacity

We have a range of additional services and support available to all our customers. You can register for any of these support services by contacting our Customer Wellness team.

Accessible formats.

We've partnered with a range of third parties, including the Royal National Institute of Blind People (RNIB), to bring you your bills, contracts, and other communications related to your services in accessible formats.

We offer a range of alternative formats to meet your needs. This includes braille, large print and print on coloured paper. We also offer electronic formats to our customers, such as audio.

If you'd like to chat through your options, please call us on
0333 338 1001 or use Live Chat.

Free Directory Enquiries.

We offer a free directory enquiries service to all our customers. This service allows you to search UK residential and business listings over the phone.

To gain access to this free service, you first need to register for the service with Three's Customer Wellness team. Once registered, simply call 195 to contact Directory Enquiries for free.

Please remember, if you do not pre-register, and you call Directory Enquiries, you will be charged for your call.

Escalated Handset Repair.

Got a problem with your phone or device? Call or join us on Live Chat and our specially trained advisors will help you out.

We know how important it is to have a phone or device that works. So, we’ll make sure yours is fixed quickly and returned to you as soon as possible.

Accessible device advice.

These services will help you pick the right phone for you:

Device support hub
Our device support hub has information on a range of different devices and their key features, including their accessibility functions.

Guide to using a mobile phone
Ofcom – the communications regulator, have published a guide to using a mobile phone that’s easy to understand.

Third-party account management.

If you need a friend, relative, or third party to manage your Three account, you can register for third party account management. You can choose the level of access they have, from full to limited. 

Call us on 0333 338 1012 or use Live Chat to find out more.

InterpretersLive! – Video Relay Service.

InterpretersLive is a video relay service which you can use to contact Three, with the support of a British Sign Language video interpreter. This support is available via any video platform of your choice. To get started, please visit the InterpretersLive website.

User guides are available to support users of the InterpretersLive! service.

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Relay UK.

Relay UK offers users a free Text to Voice service and a free Voice to Text service.

You can access Relay UK using their app with your mobile or tablet. Alternatively, you can access Relay UK via your Minicom or Uniphone.

To find out more about the Relay UK service, please visit www.relayuk.bt.com

In case of emergency, you can contact Emergency Services via Relay UK by dialling 18000.

Our commitment to you

We’re focused on delivering a great experience for all customers. We understand that everyone’s situation is unique - one size doesn’t fit all. And we aim to be inclusive, providing the right level of support for every customer.

Find out how we can support you