Home Broadband Support
Need help setting up and using your home broadband hub?
We've got you covered.
How to get the best performance
Take a closer look at hub setup
Get product specific help
Zyxel 5G
ZTE 5G
ZTE 4G
5G Hub
4G Hub with Alexa
Huawei HomeFi Plus
Huawei HomeFi
Everything you need to know
How do I get the best performance from my hub?
To get the best possible performance, you need to make sure you’re getting the best possible signal. Do this by trying out your hub in different places and facing it in different directions. You can then test the signal in each location using the app. Go to our broadband support page to find out how:
How do I set up my Home Broadband?
Getting your Home Broadband hub up and running takes just a few minutes. Find a clear windowsill, or a place as close to a window as you can, and position your hub there. Plug it into a power socket and wait a few minutes for it to set itself up. You can then connect your phone, tablet, whatever you like, and start browsing. To get the best experience, it’s worth turning your hub to face from one direction to another. You can try it in a few different locations too.
How do I connect my devices to the hub?
There are 3 ways you can connect a device to your hub. You can connect via Wi-Fi, a network cable, or the WPS button.
To connect via Wi-Fi search your device's available connections. Find your hub's network name, or SSID code, and enter your Wi-Fi password. You'll find the default login details on a sticker on the base of your hub.
To connect via a network cable, insert the network cable into the device you're using. Insert the other end into one of the 2 LAN ports on your hub.
To connect via WPS, press the WPS button on the device you want to connect. Then press the WPS button on your hub. Give your hub and device a few minutes to make their connection.
I can't connect to any webpage or access the internet, what do I do?
First, try a different device to check whether the issue's with your internet connection and not the device you're using.
If it's the device, try restarting it to see if this helps. If you have the same issue on all your devices, check your hub is turned on and check the signal lights.
Still not fixed? Try rebooting your hub by unplugging it for 30 seconds, then plugging it back in again. If you're still having issues, please contact us.
Is there currently an outage in my area?
For all planned outages go to our network status page. If there's an unplanned outage on a network level, we'll let you know via our social pages.
How do I access my hub admin page?
Type the following Router IP into the address bar in any browser: 192.168.0.1 (ZTE), 192.168.8.1(Zyxel), or 192.108.8.1 (Huawei). Login with your default username and password, you can find these on a sticker on the base of your hub. If you've forgotten your details, please get in touch with us.
Can I take the hub with me if I move home?
Yes, you can. As long as you're still within our coverage area, you can plug in and browse just as you did before. You can check coverage at your new address on our coverage checker.
If it doesn't look like there's coverage in your new area, please get in touch. We'll see how we can help.
Can I change the adult content filter settings?
All new Three devices have our internet content filter switched on by default. This means that if you try to access adult content via the Three network, these sites won’t load. Switching this filter off is simple, however. As long as you're over 18, you can switch it off whenever you like.
You can find out more on our Adult content support page.
For more Home Broadband help, ask a question on our support page.
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