Pay Monthly & Pay As You Go

Terms and conditions

Pay Monthly and Pay As You Go

Which terms you are on, depends on when you joined Three (or last upgraded), whether you are a pay monthly customer, or pay as you go customer and which plan you have.

From 30 January 2023, we have a new range of pay monthly plans available called “Three Your Way” or “Three Your Way Connect” – if you’ve purchased a device on a Device Finance plan, you’ll be on our Three Your Way terms. We also have SIM only and Data Only SIMs available on these plans and these terms also apply to new pay monthly customers who joined or upgraded on or after 30 January 2023 on our Mobile Broadband plans for MiFis and Dongles. If you’re on one of these plans, you should have a coral-coloured SIM.

If our Three Your Way terms don’t apply, and you have a pay monthly account, please see “Other Pay Monthly Terms & Conditions.”

Three Your Way Pay Monthly Terms & Conditions

Other Pay Monthly Terms & Conditions

New Pay As You Go terms and conditions

- Not sure which Pay As You Go Plan you have?

Home Broadband Terms & Conditions

Terms and Conditions for Business Customers who joined or upgraded between 23 July 2021 and 30 September 2021

Terms and Conditions for Business Customers - who joined or upgraded between 1 October 2021 and 10 November 2022

Terms and Conditions for Business Customers who joined or upgraded between 11 November 2022 and 15 June 2023

Terms and Conditions for Business Customers who joined or upgraded on or after 16 June 2023

Terms and Conditions for Business Customers who joined or upgraded on or after 20 August 2023

Terms and conditions for Business Broadband customers who joined between 23 September 2022 and 15 June 2023

Terms and conditions for Business Broadband customers who joined on or after 16 June 2023


What's your Pay As You Go Plan?

Most of our Pay As You Go phone customers are on one of the following plans. Here's how you can tell which one you're on:

Our New Pay As You Go Plan

Available from 12 March 2020.

You'll have this plan if you bought one of these Pay As You Go SIMs from a Three store or ordered a free SIM online on or after 12 March 2020. You may also have this plan if you bought your Pay As You Go SIM from one of our distributors on or after 11 May 2020. Still not sure? Get in touch so we can help.

Our Pay As You Go Plan

Available from 7 July 2013.

You'll have this plan if you bought your Pay As You Go SIM between 7 July 2013 and 12 March 2020, or if you purchased a Pay As You Go device from three.co.uk or our contact centre after 12 March 2020.

If you bought your Pay As You Go SIM from one of our distributors after 12 March 2020, you may also have this plan. Still not sure? Get in touch so we can help.