More options
Additional support options
We have a range of additional services and support available to all our customers. You can register for any of these support services by contacting our Customer Wellness team.
Financial support
If you're experiencing financial challenges and you don't think you can pay your bill on time, we've got some options that may help.
- Change your bill date
- Change your price plan
- Add or lower a spend cap on your account
- Keep track of your bill and usage in My3 or the Three app
- Set up an affordable repayment plan
- Move to Pay As You Go*
Give us a call or join us on Live Chat and our specially trained advisors will help you out.
*If you're on a Pay Monthly plan there'll be an early termination fee in line with our Pay Monthly terms.
Change in personal circumstances
If you've experienced changes in your personal life, we'll help you update your Three account details. If you've been affected by any of the following, chat to us on 0333 338 1001 or use Live Chat.
- Job loss
- Divorce
- Imprisonment
- Armed Forces deployment overseas
- Serious injury
- Long-term illness
Bereavement
If you've recently lost a loved one, we're sorry for your loss. Our dedicated bereavement team will sensitively handle things and make the process of closing an account as easy as possible.
Call us on 0333 338 1001 and ask for our Bereavement team or use Live Chat.
Third-party account management.
Need someone to manage your account for you? Register for third-party account management and give a trusted friend, relative, or third-party access to your account.
Full access gives them the same level of access as a primary account holder. Or you can give them more limited access. Give us a call or join us on Live Chat and we’ll help you get set up.
Victim of fraud or crime
If someone has tried to gain access to your account, or your private information we can help. We'll show you how to report it and to protect yourself. Our dedicated Fraud team are on hand if you need to report a problem.
Accessible formats
We've partnered with a range of third parties, including the Royal National Institute of Blind People (RNIB), to bring you your bills, contracts, and other communications related to your services in accessible formats.
We offer a range of alternative formats to meet your needs. This includes braille, large print and print on coloured paper. We also offer electronic formats to our customers, such as audio.
If you'd like to chat through your options, please call us on
0333 338 1001 or use Live Chat.
Our commitment to you
We’re focused on delivering a great experience for all customers. We understand that everyone’s situation is unique - one size doesn’t fit all. And we aim to be inclusive, providing the right level of support for every customer.