Closing the account of someone who has passed away

We know how difficult it can be to manage the affairs of a lost one. We want to do everything we can to make things as easy as possible for you.

Get in touch and we’ll help you out.

The quicker you’re able to contact us, the better. We can talk you through all your options so you can decide what you’d like to do.

You may just want to pay off any final bills and close the account. Or, you could also get a PAC to move the number under a different name.

Just so you know, we can’t discuss specifics until we’ve had confirmation that the account holder has passed away. This is to protect our customers’ personal information. However, once we’ve had conformation, we’ll talk you through your options in-depth.

To let us know of a bereavement please visit our bereavement support page.